By accessing or using PDFByUs, you acknowledge that you have read this Privacy Policy. You may print or save a copy for your records using your browser options.
Purpose and Scope of This Policy
This Privacy Policy describes the practices followed by PDFByUs when collecting, using, storing, and protecting personal information in connection with our website and PDF-related services.
Our goal is to provide a transparent explanation of our data practices so that you can make informed decisions about using our services.
This policy applies to visitors, registered users, and individuals who communicate with us through our website or other available contact channels.
Who Is Responsible for Your Personal Information?
For the purposes of this Privacy Policy, PDFByUs ("PDFByUs," "we," "our," or "us") refers to the service responsible for operating this website and providing its associated features.
Personal information means information that identifies an individual or could reasonably be associated with an identifiable person. Examples include your name, email address, account details, and certain technical information.
Privacy contact
If you have questions about this policy, our data practices, or your privacy rights, contact us at info@pdfbyus.com.
When you upload documents containing personal information belonging to other individuals, you are responsible for ensuring that you have the appropriate authority or permission to submit those documents.
Where applicable, PDFByUs may process document contents on behalf of users who determine the purposes and means of that processing. In such circumstances, the relevant contractual arrangements and applicable data protection laws will govern our responsibilities.
Information We May Collect
Depending on how you use PDFByUs, we may collect the following categories of information.
3.1 Information You Provide
We may receive personal information that you voluntarily submit, including:
- Your name and email address when you contact us or create an account, if account registration is available.
- Information included in messages, feedback, support requests, or other communications.
- Details you provide when participating in surveys, promotions, or other optional activities.
You should avoid providing unnecessary personal information when communicating with us.
3.2 Technical and Usage Information
When you visit or use our website, certain technical information may be collected automatically, where applicable. This may include:
- Your IP address and approximate geographic region.
- Browser type, operating system, and device information.
- Pages visited, features used, and general interaction data.
- Access dates, connection information, and diagnostic logs.
- Cookie identifiers and similar technical data, subject to your preferences and applicable law.
We use this information to maintain website functionality, diagnose technical problems, protect our systems, and understand how our services are used.
3.3 Uploaded Files and Document Information
PDFByUs may process files that you submit for PDF conversion, compression, editing, merging, splitting, or other supported operations.
The contents of an uploaded document may include personal or confidential information. You should upload only files that you are authorized to process.
We process uploaded files to provide the functionality you request and to maintain the security and reliability of our services. We do not claim that document contents are never accessed or processed under any circumstances; limited processing or access may be necessary for technical operations, security investigations, troubleshooting, or legal compliance.
We do not use uploaded documents to train or develop artificial intelligence models unless we clearly disclose such use and obtain any consent or other legal authorization required by applicable law.
How and Why We Use Personal Information
We may use personal information for the following purposes, where applicable:
4.1 Providing Our Services
We process information needed to operate the website, perform requested PDF operations, maintain user accounts where available, and deliver the results of your requests. The legal basis for this processing may be the performance of a contract or steps taken at your request before entering into a contract.
4.2 Customer Support and Communication
We use information you provide to respond to questions, resolve technical problems, investigate complaints, and communicate important service-related updates. Depending on the circumstances, this processing may be necessary to perform a contract, comply with a legal obligation, or pursue our legitimate interests in supporting users.
4.3 Website Maintenance and Improvement
We may analyze technical and usage information to identify errors, improve website performance, develop features, and make our services easier to use. Where required, we will obtain consent before using analytics technologies or processing information for purposes that require consent under applicable law.
4.4 Security and Fraud Prevention
We may process relevant information to detect suspicious activity, prevent unauthorized access, investigate misuse, protect our infrastructure, and enforce our terms and policies. This processing may be based on our legitimate interests in maintaining a secure and reliable service or on applicable legal obligations.
4.5 Legal and Regulatory Requirements
We may use or disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, establish or defend legal claims, or protect the rights and safety of users and other individuals.
4.6 Newsletters and Promotional Messages
If we offer newsletters or marketing communications, we may use your email address to send them when permitted by law. Where consent is required, we will obtain it before sending promotional communications. You may withdraw your consent or unsubscribe at any time using the available unsubscribe mechanism or by contacting info@pdfbyus.com. Receiving promotional messages is not a condition of using our services unless a particular feature clearly states otherwise.
4.7 Surveys and Optional Promotions
If we organize surveys, competitions, or promotional activities, we may process the information needed to administer participation and communicate relevant results. Where required, we will explain the applicable conditions and obtain consent before processing information for these activities.
4.8 Cookies and Similar Technologies
We may use cookies and comparable technologies to support essential website functions, remember preferences, measure performance, and provide other features. Non-essential cookies will be used only in accordance with applicable consent requirements and your selected preferences. Additional information may be provided in a separate Cookie Policy.
PDFByUs does not share personal information indiscriminately. However, certain disclosures may be necessary to operate our services or comply with legal requirements.
5.1 Service Providers
We may work with carefully selected third-party providers that supply hosting, storage, infrastructure, security, analytics, customer support, payment processing, or other technical services. These providers may process personal information on our behalf where necessary to perform their assigned functions. Where required, we use contractual safeguards designed to ensure that such providers handle information appropriately and protect it against unauthorized use.
5.2 Legal Requests
We may disclose information to courts, regulators, law enforcement agencies, or other authorized bodies when disclosure is required by law or is otherwise legally permitted.
5.3 Business Transactions
If PDFByUs undergoes a merger, acquisition, restructuring, financing, or transfer of assets, relevant information may be disclosed to the parties involved where legally permitted and reasonably necessary for the transaction. Any applicable confidentiality and data protection requirements will continue to apply.
5.4 Protection of Rights and Security
We may disclose information when reasonably necessary to investigate suspected fraud, enforce our terms, protect our website, or safeguard the rights, property, or safety of PDFByUs, our users, or other individuals.
5.5 International Data Transfers
Our service providers or technical infrastructure may operate in countries other than the country where you live. As a result, personal information may be transferred internationally. Where applicable data protection laws require safeguards for international transfers, we will implement an appropriate transfer mechanism, such as an adequacy decision or approved contractual safeguards. You may contact info@pdfbyus.com to request further information about relevant international transfer safeguards, subject to applicable legal limitations.
How Long We Retain Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention periods depend on the type of information, the reason it was collected, operational requirements, and applicable legal obligations.
For uploaded files, our intended practice is to retain documents only for the period necessary to complete the requested operation and any clearly disclosed temporary processing requirements. The exact retention period must be determined by our actual technical configuration and stated service terms.
Temporary copies, backups, security logs, or records required for legal purposes may remain for an additional period where necessary and lawful.
When information is no longer required, we will take appropriate steps to delete it, securely dispose of it, or anonymize it, as applicable.
Important: Before publishing this policy, PDFByUs should specify its actual file-deletion timeframe, including any applicable exceptions. Do not advertise a fixed deletion period unless your systems consistently follow it.
Your Privacy Rights
Depending on your location and the laws applicable to your information, you may have the right to:
- Access: Request confirmation of whether we process your personal information and obtain a copy where legally available.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request removal of personal information when the applicable legal conditions are satisfied.
- Restriction: Ask us to limit certain processing activities where permitted.
- Objection: Object to processing carried out on specified legal grounds.
- Data portability: Request a transferable copy of certain information you have provided, where this right applies.
- Withdraw consent: Withdraw consent for processing based on consent without affecting the lawfulness of processing that occurred before withdrawal.
- Marketing preferences: Opt out of promotional communications at any time.
- Complain to a regulator: Contact the relevant data protection authority if you believe your information has been handled unlawfully.
These rights are subject to applicable legal conditions and exceptions.
To submit a privacy request, contact us at info@pdfbyus.com. We may ask for reasonable information to verify your identity before processing the request. We aim to respond within the time required by applicable law. You may also visit our Data Deletion Request page.
Privacy of Children
PDFByUs is not intended to encourage children to provide personal information without the required parental or guardian involvement.
Where applicable law requires parental consent or authorization for the collection or processing of a child's personal information, we will follow those requirements.
Parents, guardians, or other authorized representatives who believe that a child has provided personal information inappropriately may contact us at info@pdfbyus.com. After reviewing a valid request, we will take appropriate action in accordance with applicable law.
Information Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.
Depending on the service and technical requirements, these measures may include access controls, secure connections, system monitoring, restricted permissions, and appropriate operational safeguards.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Users should take appropriate precautions when uploading sensitive documents and avoid sharing files or account credentials with unauthorized individuals. Learn more on our Security page.
Third-Party Websites and Services
Our website may contain links to external websites, tools, or services operated by third parties.
Those third parties may have their own privacy policies and data handling practices. PDFByUs is not responsible for the privacy practices of external services that it does not operate or control.
We encourage you to review the privacy terms of any third-party website before providing personal information or using its services.
Cookies and similar technologies may be used to remember settings, support essential website features, analyze performance, or provide other functions.
You can manage cookies through the cookie preference controls available on our website, where provided, and through your browser settings. Blocking certain cookies may affect the availability or functionality of some website features.
Where applicable law requires prior consent for non-essential cookies or tracking technologies, we will seek that consent before using them. Please refer to our Cookie Policy, if available, for additional details about the technologies we use and how you can manage your preferences.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, operational practices, or legal obligations.
When we make changes, we will publish the revised policy on this page and update the revision date. If a change materially affects your privacy rights or the way we process your information, we will provide additional notice where required by law.
We encourage you to review this page periodically to remain informed about our current privacy practices.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about our handling of personal information, you can contact us using the details below.
Please include enough information in your message to help us understand your request. Do not send passwords, payment card details, or unnecessary sensitive documents in your initial inquiry.
Effective Date and Last Updated
This Privacy Policy takes effect when published on the PDFByUs website. We will display the applicable revision date below.
Note: This policy should be reviewed against the actual services, hosting arrangements, file-retention procedures, cookies, and applicable privacy laws of PDFByUs before publication.